Processing & Shipping
The standard processing time for all purchases is 2-3 business days(excluding Saturday and Sunday). For an additional fee, we do offer expedited services which will reduce processing to 1day, meaning your order can ship the next day as long as there is no customization to your purchase.(temporarily unavailable) Processing times includes preparation, and packaging as well as the time it takes for your payment to clear before shipment. Effective immediately Processing times no longer includes washing and defining the order. It also does not include the delivery time frame. Processing times are in addition to the chosen delivery options and do not include holidays or weekends. Please plan accordingly.
Refer to the table below to determine when you'll receive a tracking number.
Eastern Pacific Time
First time buyers and orders over a certain value will require a signature upon delivery.
Shipping and Billing address may vary but will also require a signature. We will not ship to PO boxes
Embellished Kinks is not responsible for:
(1) Packages sent the an incorrect address.
It is the responsibility of the buyer to make sure that she or he has entered the shipping address correctly at the time of checkout. We do our best to speed up processing and shipping times, hence why there is a very small time gap to cancel. We cannot be held accountable for packages where tracking information states the package has been delivered to the address submitted with your order. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a refund minus the cost to originally ship the package.
(2) Any delays in deliveries, lost or stolen packages once tracking has been updated to accepted by the courier.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact USPS or UPS directly, they most likely have more info than us and can resolve by locating the package. If problems continue please contact us so we can expedite the process of possibly recovering your order. We can contact the courier to and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost in transit a replacement may be sent pending the investigations conclusion. We cannot send a replacement package or issue a refund once delivery has been confirmed.